We keep it simple.
Your data. Your trust. Our responsibility.

Who We Are

HeartDogs Enablement Foundation is a registered Section 8 non-profit based in Bengaluru, India (Licence No. 187745 · NPO Darpan ID: KA/2026/1140477). This policy explains how we handle personal information collected through our website at heartdogs.org and through any interactions with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

What We Collect

We collect the minimum information needed to help you. This may include:

• Your name and contact details when you fill in a form or write to us
• Information you share when enquiring about receiving a dog or supporting the programme
• Usage data collected automatically when you visit our website (see Log Data below)
• Information submitted through our newsletter sign-up

Log Data

When you visit our website, our servers automatically collect certain information your browser sends. This log data may include your IP address, browser type and version, the pages you visit, the time and date of your visit, and how long you spend on those pages.

This information is used only to understand how the site is being used and to improve the experience for visitors. It is not linked to any personally identifiable information.

Cookies

Our website uses cookies - small files stored on your device - to understand how visitors use the site and to remember preferences. We use Google Analytics for this purpose.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not work as intended.

How We Use Your Information

We use the information you share only for the purpose for which you shared it:

• Responding to your enquiry or message
• Processing a donation and acknowledging your contribution
• Keeping you updated on the programme if you have asked us to
• Planning and coordinating dog placements with individuals or institutions
• Improving our website and communications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Service Providers

We work with a small number of trusted third-party services to operate our website and programme. These parties have access to your personal information only to the extent needed to perform their function and are obligated not to disclose or use it for any other purpose.

• Google Analytics - website usage data
• Google Forms - donation notifications and enquiries
• YouTube - embedded videos on our Stories and other pages
• WordPress - website platform

External Links

Our website contains links to external sites - research papers, news articles, partner organisations, and social media profiles. These sites are not operated by us and have their own privacy policies.

We have no control over and accept no responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of any external site you visit.

Children's Privacy

Our website is not directed at anyone under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.

How Long We Keep It

We keep your information for as long as is necessary for the purpose you shared it. Donation records are kept in line with our legal and financial obligations. If you ask us to remove your information, we will do so promptly - unless we are required by law to retain it.

Your Rights

You have the right to ask us what information we hold about you, to correct anything that is inaccurate, and to ask us to delete it. You also have the right to withdraw consent at any time if you have previously agreed to receive communications from us.

To exercise any of these rights, use the contact details below.

Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back occasionally. Continued use of the website after any changes constitutes acceptance of the updated policy.